Marigold Dental  |  Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Marigold Dental (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
  • Health and dental history information necessary for treatment
  • Insurance and billing information
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

2. How We Use Your Information

  • Providing and improving our dental services
  • Processing transactions and insurance claims
  • Communicating with you about appointments, recalls, and service updates
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, hygiene recall notifications, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with Canada’s Anti-Spam Legislation (CASL) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed within 24 hours

Message Frequency & Content:

  • Message frequency varies based on your appointment and recall status
  • Messages will be directly related to your dental care at Marigold Dental
  • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at [email protected]
  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement:
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

  • Third-party vendors who assist in our operations (e.g., appointment scheduling, SMS delivery)
  • Insurance providers for claims processing, with your consent
  • Other healthcare professionals involved in your care, when clinically necessary
  • Legal authorities if required by law or court order

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Patient records are stored in secure, access-controlled systems compliant with applicable healthcare privacy laws including PIPA (BC) and PIPEDA.

6. Your Rights

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for non-essential communications at any time
  • Opt-out of SMS messages by replying STOP
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

7. Retention

We retain patient records in accordance with the requirements of the College of Dental Surgeons of British Columbia and applicable provincial regulations.

8. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

9. Contact Us

Marigold Dental
#8 – 12155 191B Street
Pitt Meadows, British Columbia V3Y 2S2
Phone: (604) 409-4511
Email: [email protected]
Website: www.marigolddental.com

By using our website and services, you consent to this Privacy Policy.